Meridian Men’s Health · DEMO · not live checkout

Merchant document · proposed policy

Refund Policy

This is a proposed policy for a cash-pay telehealth men’s clinic. It is not a live Stripe rule. Processor: BACKFILL.

Three buckets

When rails exist, money would fall into three buckets. They are not interchangeable.

  1. Consult / membership — clinical access and program support. Separate from medicine.
  2. Medication — billed only if a licensed clinician prescribes and you accept. No dollar amounts are printed as fact on this page.
  3. Shipping — carrier cost for a dispensed product, if any.

If a clinician declines

If a licensed clinician declines to prescribe and you have not used membership services, membership is not charged. That is a proposed Ro-style hold: collect enough to review, do not keep a membership fee when care is not offered. This is labeled as a proposed policy. Stripe is not connected. There is no live authorization, capture, or void.

Three-day cooling-off for unused membership

If membership is ever charged, you may request a refund within three (3) days if the membership was never used — meaning no completed clinician visit, no clinician messages, and no labs ordered through us. After any of those uses, membership is not refunded except as required by law.

No refund of a filled prescription

Once a prescription is filled and dispensed, that medication is not refunded. A filled Rx cannot be restocked into the ordinary supply chain. This applies to commercial products and to compounded products. Compounded medications are not FDA-approved; that fact does not create a refund right after dispense.

Shipping

If a shipment is lost by a carrier before delivery, a replacement or a refund of shipping only would be considered when a live processor exists. Processor is BACKFILL. We do not name a pharmacy. We do not claim a live tracking desk.

Processor and descriptor

Processor: BACKFILL. Billing descriptor LASTSTOP*MERIDIAN is PLANNING — set in Stripe when rails exist; not live. Disputes: contact BACKFILL. See the Billing descriptor page.

How to ask (when an inbox exists)

Customer service email: BACKFILL — publish a real inbox before checkout. Phone: BACKFILL — publish a real number before checkout. Planned support hours (not a live call center): Monday–Friday 9:00 a.m.–5:00 p.m. America/New_York.

Legal entity: BACKFILL (MSO / PC not formed). Business address: BACKFILL — required before live checkout and LegitScript.